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Guides
University of Ljubljana, Slovenia. Faculty of Social Sciences. Center for Methodology and Informatics. WebSM Web survey methodology.
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Specific Library Surveys
Appleton (WI) Public Library. Himmel & Wilson online user survey.
California State University, Northridge. Friends of the Oviatt Library questionnaire.
Colorado Council of Medical Librarians. Library survey.
Eisenhower (Broomfield, CO) Public Library. Users survey and Community member survey.
Gunnison and Crested Butte (CO) Public Library. Library users survey and Community member survey.
Infopoll. Infopoll.
InnoNet. Surveys.
Lakehead University Library. Web based library system questionnaire.
Loveland [CO] Public Library. Online user survey.
Martin Luther King Jr. (Oakland, CA) Branch Public Library. User survey.
McClure, Charles R. and Lopato, Cynthia L. (1996). Assessing the academic networked environment: Strategies and options. Washington, DC: Coalition for Networked Information.
Contains a User survey section.
Montana State Library. Sample library surveys.
Newsted, Peter; Huff, Sid & Munro, Malcolm. ISWORLDNET: Survey Instruments in IS.
Rochester Institute of Technology. Wallace Library. Users survey - 1999/2000.
Rockefeller Medical Library. Rockefeller Medical Library services questionnaire.
Seattle Public Library. Capital Program Office. We'd like your comments questionnaire.
Surrey [British Columbia, Canada] Public Library. (1999). Internet web page questionnaire.
Surveytools Corporation. For an example of a library survey see the: Library Satisfaction Questionnaire.
Trinidad State Junior College Library. Online survey and Results.
Twin Cities Free-Net. (1998). Membership survey.
UNESCO Publishing. Virtual cultural library. Questionnaire.
UCSD Libraries User Survey Team. (1995). UCSD Libraries User Survey.
University of South Dakota. School of Medicine. Lommen Health Sciences Library. Online questionnaire .
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General Advice on Survey Construction or Administration
Applegate, Rachel. (1993, Summer). Models of user satisfaction: understanding false positives. RQ 32 (4):525-539.
Association of Research Libraries (ARL). (1988). User surveys (ARL Spec Kit #148). Washinton DC: Association of Research Libraries, Office of Management Services.
Association of Research Libraries (ARL). (1994). User Surveys in ARL Libraries (ARL Spec Kit #205). Washington DC: Association of Research Libraries, Office of Management Services.
Association of Research Libraries (ARL). (1997, September). SP226 After the user survey, what then? See also: SP205User surveys in ARL libraries.
Association of Research Libraries (ARL). (1997, September). After the user survey, what then? Transforming Libraries, 4.
Association of Research Libraries (ARL). (1999, November). Conducting user surveys in academic libraries.
Berdie, Doug R.; Anderson, John F. & Niebuhr, Marsha A. (1986). Questionnaires: Design and use (2nd ed.). Metuchen, NJ: Scarecrow Press.
Cooper, Sandra M.; Bolt, Nancy; Lance, Keith Curry & Webster, Lawrence. (n.d.). The Survey as a tool for looking-around . Chapter 7 in Community analysis methods and evaluative options: The CAMEO handbook.
Crist, M., Daub, P. & MacAdam, B. (1994, February). User studies: Reality check and future perfect. Wilson Library Bulletin 68 (6), 38-41.
Dillman, Don A. (2000). Main and Internet surveys: The tailored design method (2nd ed.). NY: Wiley.
Enger, Kathy B.; Quirk,Georgia & Stewart, J. Andrew. (1989). Statistical methods used by authors of library and information science journal articles. Library & Information Science Research, 11, 37-46.
Fink, Arlene. (Ed.). (1995). The survey kit. Thousand Oaks, CA: Sage Publications. or similar titles.
Gunn, Holly. (2002). Web-based surveys: Changing the survey process. First Monday, 7 (12).
MacElroy, Bill. (1999, July). Comparing seven forms of on-line surveying.
Manfreda, Katja Lozar, Batagelj, Zenel &Vehova, Vasja. (2002, April). Design of web survey questionnaires: Three basic experiments. Journal of Computer-Mediated Communication 7 (3).
Oppermann, Martin. (1995, Summer). E-Mail surveys - Potentials and pitfalls. Marketing research: A magazine of management & application, 7, 29-33.
Salant, Priscilla and Dillman, Don A. (1994). How to conduct your own survey. New York: Wiley.
Saxton, Matthew L & Greiner, Ruth D. (1998, March/April). Public participation in strategic planning of library services: Soliciting, assessing, and balancing community and staff input. Public Libraries 37 (2), 126-132.
Schlichter, Doris J. & Pemberton, J. Michael. (1992, May). The emperor's new clothes? Problems of the user survey as a planning tool in academic libraries. College and Research Libraries 53 (3), 257-265.
Smith, Christine B. (1997, June). Casting the net: Surveying an Internet population . JCMC, 3 (1).
Thach, L. (1995). Using electronic mail to conduct survey research. Educational Technology, 35 (2), 27-31.
University of Toronto AMICO Testbed. Evaluation methodologies.
Witte, J.C.; Amoroso, L.M. & Pen, H. (2000). Research methodology - Method and representation in Internet-based survey tools - Mobility, community, and cultural identity in Survey 2000. Social Science Computer Review, 18 (2), 179-195.
Zhang, Y. (2000). Using the Internet for survey research: A case study. Journal of the American Society for Information Science, 51 (1), 57-68.
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Survey Construction Software
See also: Library Statistics Software.
Lazar, J. and Preece, J. (1999). Designing and implementing web-based surveys. Journal of Computer Information Systems, 39 (4), 63-67.
Schechter, Ephraim & Schaffer, Henry. (1998, June). Software for web-based surveys.
Ward, David. (1999). Getting the most out of web-based surveys (LITA Guide #6). Description. 80pps. ISBN 0-8389-8108-9.
Yahoo. Business and Economy. Business-to-Business. Computers. Software. Surveys and Polling.
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Formsite.com. Internet Survey Builder.
NetReflector Inc. InstantSurvey.
Perseus Development Corporation. SurveySolutions for the web.
Syclick. SySurvey.
A free or low-cost (depending in services chosen) web-based software tool to quickly create a survey using modifiable templates, collect data, analyze and present the results.
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