Library Statistics & Performance Measures Organizations

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American Association of School Librarians

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American Library Association

American Library Association. Office for Research and Statistics, 50 East Huron Street, Chicago Illinois 60611-2795 Phone: (312) 280-3255, 800-545-2433, press 1, ext. 4273. Reports.

ALA Library and Research Center Fact Sheets: How many libraries are there in the United States, How many people work in libraries in the United States, Lists of libraries, Combined school and public libraries, How many libraries are on the Internet?

American Library Association. Library Administration and Management Association (LAMA). (1999, June 28). Statistics in the digital age. ALA Annual Conference, New Orleans, LA.

Hardy, Eileen D. (Ed.). (1989). Statistics for managing library acquisitions. Acquisition guidelines, no. 6. Chicago: ALA. 11 p. Lynch, Mary Jo. Basic figures about libraries and Research: Public libraries in 1997Chicago: American Library Association.

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Association for Computing Machinery (ACM)

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Association of Research Libraries (ARL)

General

Association of Research Libraries (ARL). Statistics and performance measurement program.

Including: ARL annual salary survey, ARL Statistics and its Interactive edition, Developing Indicators for Academic Library Performance: Ratios, ARL Academic Law and Medical Library Statistics, ARL Preservation Statistics, Library materials budget survey, and the E&G Report: Library expenditures as a percentage of educational and general (E&G) expenditures. The 1993, 1885-1999 ARL supplementary statistics and questionnaire contains questions on electronic resources and services. See also: ARL new measures.

From Lynch (below), ARL "has been publishing basic descriptive statistics about its members annually since 1961-62 continuing what usedto be the Gerould Statistics dating back to 1908. In the 1990šs ARL began collecting the data electronically and posting it on their web site along with software that enables the user to manipulate the data. Although only a small number of libraries are covered, these statistics are of general interest because ARL libraries collectively spend about 40% of the dollars spent by academic libraries and employ about one-third of all academic librarians." The ARL Suplementary statistics 1998-1999 note that ARL libraries spent $77 million or 10.5% of their materials budget on electronic resources.

ARL. ARL Newsletter. Articles on: Measurements of research libraries.

ARL. Performance measures as incentives for redesigning access and delivery services (Program Session II, ARL 125th Proceedings).

ARL. OLMS/SPEC Kits. Including: (1999, August). SP248 Managing the licensing of electronic products, (1999, April). SP240 Marketing and public relations in ARL libraries, (1999, March). SP238 The ARL geographic information systems literacy project, (1997, September). SP226 After the user survey, what then?, SP205User surveys in ARL libraries.

ARL. (1999, November). Conducting user surveys in academic libraries.

ARL. (1997, September). After the user survey, what then? Transforming Libraries, 4.

Includes a number of user surveys in academic libraries.

Blixrud, Julia C. (1998, April). Issues in research library measurement (special issue). ARL: A bimonthly newsletter of research library issues and actions. Number 197.

Cost Drivers

Deiss, Kathryn. Investigation of cost drivers.

ARL sponsored study aims to identify high impact library functions, known as cost drivers, that call for economic study.

Deiss, Kathryn. (1999, April 21). Organizational capacity white paper.

E-Metrics Project

ARL. E-metrics project.

(2000, November). E-metrics project: Phase 1 report.

Shim, Wonsik; McClure, Charles R. & Bertot, John Carlo. (2000, December). Data gathering practices in the networked environment. ARL, 213.

Higher Education Outcomes (HEO) Research Review

Smith, Ken R. Higher Education Outcomes (HEO) Research Review.

"The goal for this project is to collaboratively develop a strategy for involving research libraries in campus assessment activities and to demonstrate the value of the library to the learning community."

ILL/DD Performance Measures

ARL. Development of a self-assisted guide for measuring performance of ILL/DD.

Jackson, Mary E. (1997, December). Measuring the performance of interlibrary loan and document delivery services. ARL 195.

LibQUAL+

See also: Quality Measurement.

Association of Research Libraries (ARL). LibQUAL+ and FAQ.

"A large-scale, user-based assessment of library service effectiveness across multiple universities. The goals include: development of tools and protocols for evaluating library service quality; development of effective web-based delivery mechanisms; identification of best practices; and establishment of a service quality assessment program."

Coleman, Vicki et al. (1997, May). Toward a TQM paradigm: Using SERVQUAL to measure library service quality. College & Research Libraries, 58 (3), 237-45,248-251.

Texas A&M University's Evans Library survey (SERVQUAL) measured service quality in terms of tangibles (appearance of facilities, equipment, personnel, and communication materials), reliability, responsiveness, assurance, and empathy.

Cook, Colleen; Heath, Fred & Thompson, Bruce. (2001, March). Users' hierarchical perspectives on library service quality: A LibQUAL+ study. College & Research Libraries 62 (2), 147-153.

Cook, Colleen; Heath, Fred & Thompson, Bruce. (2000, December). LibQUAL+: One instrument in the new measures toolbox. ARL, 213. See also their LibQUAL+" study bibliography.

Cook, Colleen & Thompson, Bruce. (2000, July). Teliability and validity of SERVQUAL scores used to evaluate perceptions of library service quality. Journal of Academic Librarianship, 248-252.

Cook, Colleen & Thompson, Bruce. (2000). Higher-order factor analysis as a score validity evaluation tool: An example with a measure of perceptions of library service quality. ED438312.

Franklin, Brinley & Nitecki, Danuta A. (1999). User satisfaction white paper Heath, Fred; Thompson, Bruce and Thompson, Russell. (2002, January). The search for new measures: The ARL LibQUAL+project--A preliminary report. portal: Libraries and the Academy 1.1.

Nitecki, Danuta A. (1997). SERVQUAL: Measuring service quality in academic libraries.

Nitecki, Danuta A. (1996, May). Changing the concept and measure of service quality in academic libraries. Journal of Academic Librarianship, 22 (3), 181-190.

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Wisconsin-Ohio Reference Evaluation Program (WOREP)

Kent State. Wisconsin-Ohio Reference Evaluation Program (WOREP).

ARL. Development of a self-assisted guide for measuring performance of ILL/DD.

ARL. Development of a self-assisted guide for measuring performance of ILL/DD.

Bunge, Charles A. (1999). Gathering and using patron and librarian perceptions of question-answering success. Reference Librarian 66, 115-140.

Describes the Wisconsin-Ohio Reference Evaluation program and includes the Reference Transaction Assessment Instruments (RTAI).

Murfin, Marjorie E. and Bung, Charles A. Wisconsin-Ohio reference evaluation program includes a Selected bibliography.

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AVV

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Bibliostat

Utah Division of Libraries. Bibliostat collect.

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Council on Library and Information Resources

Council on Library and Information Resources, 1755 Massachusetts Avenue, N.W., Washington, DC 20036 Phone: (202) 939-4750 Fax: (202) 939-4765.

Luther, Judy. (2000, October). A white paper on electronic journal usage statistics. Washington, DC: Council on Library and Information Resources.

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D-Lib Working Group on Digital Library Metrics

"...aimed at developing a consensus on an appropriate set of metrics to evaluate and compare the effectiveness of digital libraries and component technologies in a distributed environment. Initial emphasis will be on (a) information discovery with a human in the loop, and (b) retrieval in a heterogeneous world."

Pottenger, Bill and McGrath, Bob. (Organizers). (1998, June 27).Workshop on digital library metrics.

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Digital Library Foundation

Digital Library Foundation.

Greenstein, Dan & Troll, Denise. (2000, April 2). Usage, usability and user support: Report of a discussion group convened at the DLF Forum Framework for DLF effort....

Parsons, Ann Marie. (2000, July, November). The trouble with tools: Designing effective survey mechanisms. Digital Library Foundation Newsletter, 1 (2).

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Federal Conmmunications Commission

Federal Communication Commission. Common Carrier Bureau. Competition in the telecommunications industry [including e.g., High Speed Services for Internet Services. Subscribership as of June 30, 2000 based on Form 477], and Industry statistics.

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Florida State University Information Use Management and Policy Institute

Bertot, John Carlo & McClure, Charles R. Developing national library network statistics & performance measures final report.

Developing statistics and performance measures to describe electronic information services and resources for ARL libraries .

Charles R. McClure web site.

McClure, Charles R. & Bertot, John Carlo. (2000). Developing national data collection models for public library network statistics and performance measures . Funded by IMLS.

McClure, Charles R. & Lankes, R. David. (2001, March). Assessing quality in digital reference services. Sponsored by OCLC, Florida State University, School of Information Studies. Information Use Management and Policy Institute. and Syracuse University. School of Information Studies. Information Institute.

McClure, Charles R. Robbins, Jane B., & Fraser, Bruce T. Economic benefits and impacts from public libraries in the state of Florida.

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Gates Foundation

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Institute of Museum and Library Services (IMLS)

Bertot, John Carlo & McClure, Charles R. Developing national library network statistics & performance measures.

Durrance, Joan & Pettigrew, Karen. Help-seeking in an electronic world.

An IMLS funded project investigating the role of librarians in public library-community networking systems in selected communities in Florida, Illinois, and Pennsylvania in assisting users with finding community information over the Internet.

Durrance, Joan & Pettigrew, Karen. How libraries and librarians help: Context-centered methods for evaluating public library efforts at bridging the digital divide and building community abstract and Press release.

Sheppard, Beverly. Showing the difference we make: Outcome evaluation in libraries and museums. Washington, DC: Institute of Museum and Library Services.

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International Coalition of Library Consortia (ICOLC)

International Coalition of Library Consortia (ICOLC). (1999, January). Guidelines for technical issues in request for proposal (RFP) requirements and contract negotiations.

International Coalition of Library Consortia (ICOLC). (1998, November). Guidelines for statistical measures of usage of web-based indexed, abstracted, and full text resources. Published in Information Technology and Libraries. (1998, December). pp. 219-221.

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International Federation of Library Associations (IFLA)

Boekhorst, Peter te. (1995). Measuring quality: The IFLA guidelines for performance measurement in academic libraries. IFLA journal, 21 4, 278-281.

(1996). Measuring quality: International guidelines for performance measurement in academic libraries (IFLA Publication, v. 76). New Providence, NJ: Bowker-Saur.

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International Standards Organization

Carbone, Pierre. The Committee draft of International standard ISO CD 11620 on library performance indicators. IFLA journal, 21 4, 274-277.

International Standards Organization. ISO TC 46 / SC 8 Library statistics and performance evaluation. See Published standards

. There are two working groups of interest: WG 2 (Revision of ISO 2789 / Library statistics) (1991) and WG 4 (ISO 11620 / Information and documentation - Library performance indicators) (1998), alternate source.

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JSTOR

Fucs, Ira. (1998). Options for remote authentication. and Remote authentication and authorization for JSTOR.

Guthrie, K.M. (2000, March). Revitalizing older published literature: Prelimininary lessons from the use of JSTOR.

JSTOR News. (1998, Spring). Web Statistics Task Force establishes guidelines for electronic resources and the JSTOR usage statistics form. 2(2).

JSTOR's Use of Cookies.

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Library of Congress

WWW usage statistics.

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Library Research Service

Cooper, Sandra M.; Bolt, Nancy; Lance, Keith Curry & Webster, Lawrence. (n.d.). Community analysis methods and evaluative options: The CAMEO handbook

Library Research Service. (1999-2002). Counting on results final report

IMLS sponsored research recruiting public libraries to report their Planning for results based service reponse data using tools developed by LRS (including some that PalmPilot based).

Library Research Service. (1998, September). A review of public library statistics on state library agency web sites

Library Research Service. (1998, September). Academic library statistics on the web.

Indicates State Libraries that publish their annual academic library surveys on the web.

Library Research Service. (1998). Public library profiles and input-output measures

Allows Colorado public libraries to conduct peer comparisons using 1998 LRS data.

Library Research Service. Available data for library managers: A bibliography of regularly updated statistical sources.

Library Research Service. Community analysis resources on the WWW.

This is geared to Colorado settings. For a version focused on South Carolina see: State Library of South Carolina. Community analysis resources on the WWW .

Library Research Service. Technology statistics.

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National Center for Education Statistics

Database of public schools, private schools, colleges, universities, and public libraries in the United States and its territories. Searchable by name of institution, city, or zip code yields statistical and other information about the institution.

Academic Libraries

NCES. Academic library statistics overview and Academic library surveys . See also ALA. NCES academic library survey.

Includes: Academic library survey (1988, 1990, 1992, 1994, 1996, 1998) and Coverage evaluation of the academic library survey. (2000, January 5).

NCES. (uses fiscal 1998 data). Academic library peer comparison tool.

NCES. Integrated Postsecondary Education Data System (IPEDS).

Integrated Postsecondary Education Data System (IPEDS) is the core postsecondary education data collection program for NCES, is a system of surveys designed to collect data from all primary providers of postsecondary education.

NCES. (2001, July). Academic Libraries: 1998 (based in IPEDS data).

Public Libraries

NCES. Public library statistics overview and Public library surveys.

Includes: Public libraries in the United States. (1989 to present). Including: E.D. Tab: Public Libraries in the United States, Fiscal Year 2000, Public-Use Data File: Public Libraries Survey, Fiscal Year 2000, 2000, 1994, 1993, and 1992.

Also of interest: Finance data in the public library statistics program: Definitions, internal consistency, and comparisons to secondary sources. (1995, May 10); Public library structure and organization in the United States. (1996, April); Report on coverage evaluations of the public library statistics program. (1994, June 14); Report on evaluation of definitions used in the public library statistics program. (1995, January 18); Services and resources for children in 1988-89, (1990, March 28); Services and resources for children & young adults in public libraries, (1995); Staffing data in the public library statistics program : Definitions, internal consistency, and comparisons to secondary sources.(1995, August 15); and, Use of public library services by households in the U.S.. (1996).

NCES. (2000). Public library locator.

"...A tool to help you locate information about a public library or a public library service outlet when you know some, but not all of the information about it." Requires acceptance of cookies.

NCES. Public library peer comparison tool.

"...allows the user to get information on a particular library, or to customize a peer group by selecting the key variables that are used to define it. The user can then view customized reports of the comparison between the library of interest and its peers, on a variety of variables as selected by the user." See: Bassman, Keri; Lacompagne, Carole; Humes, Barbara; Korb, Roslyn; and Chute, Adrienne. (1998, September). Statistics in brief: How does your public library compare? Service performance of peer groups. Washington DC: National Center for Education Statistics [pdf].

NCES. Public library trends analysis fiscal years 1992-1996.

Summarizes 5 years of data from the Public Libraries Survey describing trends in 24 selected areas including: library collections, services, operating income and expenditures, and staffing at the national, regional, and state levels.

NCES. (2001, July). Public libraries in the United States: Fiscal year 1998.

Chute, Adrienne & Kroe, Elaine. (2000, June). E.D. TAB: Public Libraries in the United States: FY 1997.

State level analysis. Appendix B Glossary contains definitions for many of the data elements used.

School Library Media Centers

NCES. School Library Media Centers statistics overview and School Library Media Centers surveys.

Includes: School Library Media Centers. (1993-1994), 1990-1991.

State Library Agencies

NCES. State Library Agencies statistics overview and State Library Agencies.

Includes: State Library Agencies. (1994 to present [1999, 1999].

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U.S. National Commission on Libraries and Information Science (NCLIS)

Network performance measures focus group discussion [MS Word].

Federal-State Cooperative System (FSCS)

FSCS bylaws.

FSCS data coordinators listed by state, territory, FSCS steering Committee members and FSCS subcommittee members directory.

Includes address, telephone, fax and email address.

Job description for state data coordinator.

Minutes of December 1998 Meeting [pdf file]. Available from Library Research Service web site.

Policy and procedures for review of data elements.

Proposed Definitions [pdf file]. Available from Library Research Service web site.

Purpose of FSCS.

Public library data chronology 1980 to present.

Internet Connectivity Surveys

Bertot, John Carlo & McClure, Charles R. (2000). Public libraries and the Internet 2000: Summary findings and data tables. Washington, DC: U.S. National Commission on Libraries (NCLIS).

Bertot, John Carlo; McClure, Charles R.; and Fletcher, Patricia Diamond. Moving toward more effective public Internet access: The 1998 national survey of public library outlet Internet connectivity (1998). [Also available from ERIC: ED429601, Policy issues & strategies affecting public libraries in the networked environment: moving beyond connectivity (1997)., 1997 National Survey of Public Libraries and the Internet: Summary Results (1997). and the 1996 National Survey of Public Libraries and the Internet: Summary Results (1996). [1996 study is available from ERIC: ED398932.]. Washington, DC: U.S. National Commission on Libraries (NCLIS).

McClure, Charles R.; Bertot, John Carlo; and Beachboard, John C. (1995). Internet costs and cost models for public libraries: Final report. Washington, DC: National Commission on Libraries and Information Science.

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National Information Standards Organization

NISO. (1968 to present, most recen revision 1995). Library statistics (ANSI/NISO Z39.7-1995). NISO Press Fulfillment, P.O. Box 338, Oxon Hill, MD 20750-0338; telephone: 1-800-282-6476 or 301/567-9522. The cost is $39.00. 18 pp. ISBN:1-880124-27-0.

You can obtain this standard in pdf format at the NISO web site if you are willing to accept cookies.

NISO. (2001, February, 15-16). Forum on library statistics and performance measures announcement.

Forum will consider the regular five year review of ANSI/NISO Z39.7 on library statistics.

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National Telecommunications and Information Administration (NTIA)

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Online Computer Library Center, Inc. (OCLC)

Lavoie, Brian. Web characterization metrics. Dublin, OH: OCLC.

McClure, Charles R. & Lankes, R. David. (2001, March). Assessing quality in digital reference services. Sponsored by OCLC, Florida State University, School of Information Studies. Information Use Management and Policy Institute. and Syracuse University. School of Information Studies. Information Institute.

OCLC. ILL management statistics. Dublin, OH: OCLC.

OCLC. System usage statistics . Dublin, OH: OCLC.

Office of Research. Web characterization project. Dublin, OH: OCLC.

O'Neill, Edward T., McClain, Patrick D. & Lavoie, Brian. A methodology for sampling the world wide web. Dublin, OH: OCLC.

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Public Library Association

DeCandido, GraceAnne A. (1999). Electronic statistics: Counting crows. PLA Tech Note.

Garland, Kathleen. (1992, November/December). "Children's services statistics: A study of state agency and individual library activity. Public Libraries, 351-355.

Immroth, Barbara. (1990, November/December). How is the next generation of library users being raised? The first national survey on services and resources for children in public libraries. Public Libraries, 339.

Moorman, John A. Standards for public libraries: A study in quantitative measures of library performance as found in state public library documents. Public Libraries, 36, (1), 32-39.

Public Library Association (PLA). (Annual). Public library data service: Statistical Report. Public Library Association, 50 East Huron St. Chicago, IL 60611. Phone: 800-545-2433, ext. 5PLA.

Public Library Association (PLA). (1999, June 26). Measuring and reporting electronic services: The Ohio experience. ALA Annual Conference, New Orleans, LA. PLA Research and Statistics Committee program.

PLA Research and Statistics Committee. Outline of PLA Research and Statistics Committee report.

Zweizig, Douglas L. (1993, January/ February). The children's services story. Public Libraries, 26-28.

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St. Louis Public Library

Holt, Glen E., et al. Bibliography of articles on the St. Louis Public Library cost-benefit analysis study.

Holt, Glen E. (1997). As parents and teachers see it: The community values of a public library. Bottom Line, 10 (1), 32-35.

Holt, Glen E. (1997). A San Francisco story: Economics and politics in the age of electronic media, Bottomline, 10 (2 ), 84-87.

Holt, Glen E. (1996). Something more than sound bites: Communicating value to library constituencies. Bottomline, 9 (3), 36-39.

Holt, Glen E. & Elliott, Donald. (1998, September). Development of a portable cost benefit methodology for urban libraries.

Holt, Glen E. & Elliott, Donald. (1998, November). Proving your library's worth: A test case. Library Journal, 123 (18), 42-44.

Holt, Glen E.; Elliott, Donald & Dussold, Christopher. (1996, Summer). A framework for evaluating public investment in urban libraries. Bottom Line, 9 (4), 4-13.

Holt, Glen E.; Donald Elliott, and Moore, Amonia. (1999, March-April). Placing a value on public library services. A St. Louis case study. Public Libraries.

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Schools and Library Division

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U.S. Census Bureau

U.S. Census. (2000 Supplement, 1997, 1993, 1989, 1984).http://www.census.gov/population/www/socdemo/computer.html.

U.S. Census Bureau. Data access tools.

U.S. Census Bureau. 1990 Census lookup.

U.S. Census Bureau. City and County Data Books.

U.S. Census Bureau. Computer use and ownership.

U.S. Census Bureau. 2001 consolidated federal funds report.

Access by state or county, provides yearly data on direct federal expenditures and other federally facilitated programs in infinite detail.

U.S. Census Bureau. State Data Centers.

U.S. Census Bureau. State Rankings.

Proximity. Census 2000 data access and use .

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U.S. Department of Education

U.S. Department of Education. Office of Educational Technology. E-Rate and the digital divide: Full report and a summary. Prepared by the Urban Institute.

An analysis of E-Rate administrative records covering the first two years of program operation that were linked to detailed national data on all public and private schools and libraries in the U.S.

E-rate fact sheet.

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Urban Library Council

Periodic surveys are done of Urban Library Council member libraries to create a snapshot of some facet of library organization or practice.

DšElia, George & Rodger, Eleanor Jo. (2000, October). Impacts of the Internet on public library use Executive summary, Full report [pdf] and Study questionnaire [pdf].

Results of a national telephone survey correlating public library and Internet use. Study found that Internet use is not discouraging people from using their public libraries. Report also correlates Internet and public library use to demographics of education, income, gender, and race.

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