Library Statistics & Performance Measures

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Economic Value of Libraries

Association of Research Libraries (ARL). Investigation of cost drivers.

Bertot, John C. and McClure, Charles R. (1997). Impacts of public access to the Internet through Pennsylvania public libraries. Information Technology and Libraries, 16 (4), 151-164.

Cooney, James P. (1987, October). What is information really worth? Canadian Library Journal 44, 293-298.

Cooper, Jeffrey M., and Marilyn C. Crouch. (1994, March). Benefit assessment helps open doors of one cash-strapped California library. American Libraries 25, 232-234.

Cram, Jennifer. (1999). Fishing with grenades or greening the mind: Value, values and municipal libraries for the new millennium. Public libraries excellent value in anyone's books: Country Public Libraries Association of New South Wales conference proceedings. Goonellabah: Country Public Libraries Association of New South Wales, Australia. 1-15.

Deiss, Kathryn. Investigation of cost drivers.

ARL sponsored study aims to identify high impact library functions, known as cost drivers, that call for economic study.

Deiss, Kathryn. (1999, April 21). Organizational capacity white paper.

DčElia, George & Rodger, Eleanor Jo. (2000, October). Impacts of the Internet on public library use Executive summary, Full report [pdf] and Study questionnaire [pdf]. Urban Library Council.

Dervin, Brenda, and Fraser, Benson. (1985). How libraries help. California: University of the Pacific.

Ellis, Kem B. (1994, Summer). The challenge of measuring the economic impact of public library service. North Carolina Libraries 52, 52-56.

Florida State University. School of Information Studies. Information Use Management and Policy Institute. Economic benefits and impacts from public libraries in the state of Florida

Guaspari, John. (1998, February). The hidden costs of customer satisfaction. Quality Digest, 45-49.

Guldberg, Hans. (1991, December). The economic and social role of public libraries. Australasian Public Libraries and Information Services, 4, 194-206.

Holt, Glen E., Elliott, Donald and Moore, Amonia. Placing a value on public library services. St. Louis: St. Louis Public Library.

Holt, Glen E., et al. Bibliography of articles on the St. Louis Public Library cost-benefit analysis study.

Holt, Glen E. (1997). As parents and teachers see it: The community values of a public library. Bottom Line, 10 (1), 32-35.

Holt, Glen E. (1997). A San Francisco story: Economics and politics in the age of electronic media, Bottomline, 10 (2 ), 84-87.

Holt, Glen E. (1996). Something more than sound bites: Communicating value to library constituencies. Bottomline, 9 (3), 36-39.

Holt, Glen E. & Elliott, Donald. (1998, September). Development of a portable cost benefit methodology for urban libraries.

IMLS funded grant builds on the St. Louis Public Library study with added particpants: Baltimore County (MD) Library, Birmingham (AL) Public Library, Phoenix (AZ) Public Library and King County (WA) Public Library.

Holt, Glen E. & Elliott, Donald. (1998, November). Proving your library's worth: A test case. Library Journal, 123 (18), 42-44.

Holt, Glen E.; Elliott, Donald & Dussold, Christopher. (1996, Summer). A framework for evaluating public investment in urban libraries. Bottom Line, 9 (4), 4-13.

Holt, Glen E.; Donald Elliott, and Moore, Amonia. (1999, March-April). Placing a value on public library services. A St. Louis case study. Public Libraries.

(1992, Spring). Investment in libraries: Part of economic growth. The Bottom Line 6, 3.

Kantor, Paul B. et al. (1995). Studying the cost and value of [academic research] library services: Final report. (Technical Report APLAB/94-3/1,2,3,4). 324 pps. Available ERIC: ED382206.

Kingma, Bruce R. (1996). The economics of information: A guide to economic and cost-benefit analysis for inforamtion professionals. Englewood, CO: Libraries Unlimited.

McClure, Charles R. & Bertot, John Carlo. (1998, June). Public library use in Pennsylvania: Identifying uses, benefits, and impacts - Final report.

McClure, Charles R. & Bertot, John Carlo. (1997, October). Evaluation of the online at PA libraries project: Public access to the Internet through public libraries

McClure, Charles R.; Bertot, John Carlo; & Beachboard, John C. (1995). Internet costs and cost models for public libraries: Final report. Washington, DC: National Commission on Libraries and Information Science.

McClure, Charles R. Robbins, Jane B., & Fraser, Bruce T. (2001). Economic benefits and impacts from public libraries in the state of Florida: Final report to Florida Division of Library and Information Services Access.

Norton, Tom Albert. (1991). Demonstrating the value of library and information services. Science and Technology Libraries 36, 90-93.

Oppenheim, Charles. (1986, July). The value of library and information services: And how to beat the economists at their own game. State Librarian 34 , 24-26.

Phibbs, Peter. (1995). The social value of libraries: a case study of Warringah. Public Libraries: what are they worth? Sydney, National Public Libraries Conference. 122-135.

Repo, Atto J. (1986). Analysis of the value of information: A study of methodological approaches in the literature of economics, accounting and management science. Sheffield, UK: University of Sheffield.

Warner, Jody; Fitch, Leslie andWarner, Jody. Dividends: The value of public libraries. Canadian Library Association.

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Impact Measures & Studies

Bertot, John C. and McClure, Charles R. (1997). Impacts of public access to the Internet through Pennsylvania public libraries. Information Technology and Libraries, 16 (4), 151-164.

Childers, Thomas & Van House, Nancy A. (1993). What's good? Describing your public library's effectiveness. Chicago: American Library Association. 93 p. ISBN 0838906176.

Workbook explains how to define what various constituents connected with a public library want it to do and what doing these things well means in qualitative terms. Chapters include: (1) organizational effectiveness; (2) how to gauge effectiveness; (3) the steps that the public library field has taken to improve the ways of assessing and communicating effectiveness, including strategic planning, measurement, personnel appraisal, and budgeting; (4) key characteristics of the public library and how these characteristics might affect the way library managers depict its effectiveness; (5) the major results of "The Public Library Effectiveness Study"; (6) the AMPLE (A Model of Public Library Effectiveness) framework by which a manager may plan a program of assessing public library effectiveness; (7) using AMPLE to communicate with a library's constituent groups. From ERIC abstract.

Clavert, Philip, and Cullen, Rowena. (1992, March). Performance measurement in New Zealand public libraries: A research project. Australasian Public Libraries and Information Services 5, 3-12.

Gratch Lindauer, Bonnie. (1998, November). Defining and measuring the library's impact on campuswide outcomes. College & research libraries, 59 (6), 546-563.

Uses accreditation and Association of College and Research Libraries (ACRL) sectional standards/criteria, higher education outcomes-assessment research findings, and recent performance-effectiveness studies to identify institutional outcomes to which academic libraries contribute.

Martin, William. (2000). Approaches to the measurement of the impact of knowledge management programmes. Journal of Information Science, 26 (1), 21-27.

Powell, Ronald R. (1992, July-September). Impact assessment of university libraries: A Consideration of issues and research methodologies. Library and Information Science Research, 14 (3), 245-257.

Reviews research on impact assessment and methodologies for academic libraries.

Seavey, Charles A. (1988, October). Measuring the impact of public library system formation on local library service: A Wisconsin case study. Library & Information Science Research, 10, 425-443.

(1992, July/August). Studies demonstrate value of libraries and corporate decision making depends on libraries. The One-PersonLibrary 9. Thawley, John. (ed.). (1992). The value of library and information services. Melbourne, AUS: CSIRO, Information Services Branch.

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