Guides

Association of Research Libraries (ARL). Statistics and performance measurement program.

Bauer, Kathleen. (2001, January). Resources for: Tools for a new era. College & Research Libraries News.

Blixrud, Julia C. (1998, April). Issues in research library measurement (special issue). ARL: A bimonthly newsletter of research library issues and actions. Number 197.

Burns, Robert. (1987). Planning for management statistics in ARL libraries. Washington, DC: Office of Management Studies, Association of Research Libraries.

Hernon, Peter & Altman, Ellen. (1996). Service quality in academic libraries. Norwood, NJ: Ablex.

Library Research Service. (1998). Academic library statistics on the web: A review of academic library statistics on state library agency web sites.

McClure, Charles R. and Lopato, Cynthia L. (1996). Assessing the academic networked environment: Strategies and options. Washington, DC: Coalition for Networked Information. For an earlier 1995 report see ERIC: ED405867.

Primary Research Group. (1999). Academic library budget and expenditure report. NY: Primary Research Group.

Primary Research Group. (2001). Survey of academic & special libraries. NY: Primary Research Group.

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Association of College and Research Libraries (ACRL)

ACRL. (2000, January 18). Information literacy competency standards for higher education.

ACRL. Standards and Accreditation Committee. Sources of information on performance and outcome assessment.

From Lynch (below), ACRL "has been collecting statistics from a small subset of academic libraries since 1979. The biennial report, ACRL University Library Statistics 19xx ­19xx, is modeled on the annual ARL report and covers about 100 institutions that are not in ARL but are in Carnegie Classification Research I and II and Doctoral Granting I and II. In 1998 ACRL made a radical change and began soliciting data from all academic libraries in the United States and Canada using a web-based data collection method. For 1998,responses were received from almost 35% of the 3,096 libraries invited to participate. The result is available as 1998 Academic Libraries Trends and Statistics, published in two volumes by ACRL. The volumes show library by library data as well as summary statistics by Carnegie class. That same data may be purchased from Bibliostat.com (see below) on a CD-ROM that also includes a search engine for peer comparison. Comparison to peers and within Carnegie categories is the goal of ACRL¹s data collection. ACRL does not intend to produce the kind of state or national totals produced by NCES."

ACRL. Academic library trends and statistics (2 vols.). Sources of information on performance and outcome assessment.

ACRL. Standards for university libraries and Guidelines for branch libraries in colleges and universities.

ACRL. Task Force on Academic Library Outcomes. (1998, June 27). Assessment report.

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General Interest

Abbott, Christine (1994). Performance measurement in library and information services. London, Aslib.

Adams, Judith A. et al. (1993). Electronic information access technologies: A faculty needs assessment. Available: ERIC: ED381160.

Adams, Roy et. al. (1993). Decision support systems and performance assessment in academic libraries. London: Bowker-Saur.

Andaleeb, S., et al. (1998, March). Explaining user satisfaction with academic libraries: strategic implications. College & Research Libraries, 59.

Australian Academic and Research Libraries. (1997, December). Performance indicators for academic libraries. 28 (4), entire issue.

Bibliostat.com. Scholarstat Libraries.

From Lynch (below), Bibliostat.com "publishes a CD-ROM that contains several data sets of academic library statistics and a search engine that facilitates peer comparisons using any one of the data sets. At this writing, the CD-ROM contains the following data sets: from NCES: the 1996 Academic Library Survey; from ACRL: the 1998 Academic Library Trends and Statistics; and from several states: the 1998 Academic Library Survey (as submitted to NCES)."

Bishop, Ann P. (1998, December). Measuring access, use, and success in digital libraries. Journal of Electronic Publishing, 4 (2 ).

Blecic, Deborah D.; Fiscella, Joan B. and Wiberley, Stephen E. Jr. (2110, September). The mesurement of use of web-based informnation resources: An early look at vendor supplied data. College & Research Libraries, 434-453.

Boekhorst, Peter te. (1995). Measuring quality: The IFLA guidelines for performance measurement in academic libraries. IFLA journal, 21 4, 278-281.

Calvert, Philip J. (1998, July). A different time, a different country: An instrument for measuring service quality in Singapore's Polytechnic libraries. Journal of Academic Librarianship, 24 (4), 296-303.

Calvert, Philip J. (1997, September). Measuring service quality: From theory into practice. Australian Academic & Research Libraries, 28 (3), 198-204.

Chacha, Rosemary N. & Irving, Ann. (1991). An experiment in academic library performance measurement. British Journal of Academic Librarianship, 6 (1), 13-26.

Clark, Tobin de Leon and Elmer U. Clawson. (1993). Output measures for evaluating the performance of community college learning resources programs: A California case study. Advances in Librarianship 17, 175-202.

Coates, Renata G. and Fanshier, Marsha. (1997). Survey data on your desktop: The future for library managers also available as an ERIC document ED412911 and (1995). UCSD libraries user survey.

Cotta-Schønberg, Michael & Line, Maurice B. (1994, June). Evaluation of academic libraries: With special reference to the Copenhagen Business School Library. Journal of librarianship and information science, 26 (2), 55-69.

Crawford, John C. (1995). The stakeholder approach to the construction of performance measures [at the Glasgow Caledonian University Library (Scotland)]. Paper presented at the Northumbria International Conference on Performance Measurement in Libraries and Information Services (1st, Northumberland, England, August 30-September 4, 1995) ED405876.

Cronin, Mary J. (1985). Performance measurement for public services in academic and research libraries. Washington, DC: Association of Research Libraries.

Cullen, Rowena & Calvert, Philip. (1996). New Zealand University libraries effectiveness project: dimensions and concepts of organizational effectiveness. Library & information science research,18 (2), 99-119.

Cullen, Rowena J. & Calvert, Philip J. (1995, November). Stakeholder perceptions of university library effectiveness. Journal of Academic Librarianship, 21 (6), 438-448.

D'Avigdor, Richard. (1997, December). Indispensable or indifferent? The reality of information service performance measurement at UNSW Library. Australia Academic & Research Libraries, 28 (4), 264-280.

Davis, Deborah &Bernstein, Alan. (1997). From survey to service: Using patron input to improve customer satisfaction. Technical Services Quarterly, 14 (3), 47-62.

Diaz, K. (1997, Spring). User success in a networked environment. RQ, 36, 393-407.

Du Mont, Rosemary Ruhig. (1980). A conceptual basis for library effectiveness. College & Research Libraries, 41 (2), 103-111.

Egan, Gerard. (2000). Performance indicators and performance measures in academic libraries. Kingswood, New South Wales Australia: University of Western Sydney, Nepean.

Eustis, Joanne; Gaylord, Clark; Hitchingham, Eileen; Homer, Kimberley & Taylor, David. (1998, June). Virginia Tech Report: CNI's Assessing the Academic Networked Environment Project. Information Technology and Libraries, 17 (2), 93-99.

Fleit, Linda H. (1994). Self-assessment for campus information technology services (CAUSE Professional Paper Series, #12).

Ford, Geoffrey & MacDougall. (1992). Performance assessment in academic libraries: Final report on a feasibility study (British Library Research & development Report 6085). (microform, 33 p.). London: British Library Board.

Guthrie, K.M. (2000, March). Revitalizing older published literature: Prelimininary lessons from the use of JSTOR.

Harless, David W. & Allen, Frank R. (1999, January). Using the contingent valuation method to measure patron benefits of reference desk service in an academic library. College & Research Libraries, 60 (1), 56-69.

Harris, Melanie. (1991). The user survey in performance measurement. British Journal of Academic Librarianship, 6 (1), 1-12.

Hart, Elizabeth. (1995). The role of focus groups with other performance measurement methods [at Huddersfield University Library (England)]. Available: ERIC: ED405884.

Used various data collection techniques such as: user surveys; exit interviews; online and CD-ROM analysis; benchmarking; user groups; staffing and staff development evaluation; suggestion sheets; student project work; group review; services statistics; and focus groups. Focus groups are used to: (1) gain relatively fast reaction; (2) improve communication or an understanding gap between groups; (3) generate ideas; and (4) combine with other measurement methods.

Hernon, Peter & Calvert, Philip J. (1996, September). Methods for measuring service quality in university libraries in New Zealand. Journal of Academic Librarianship, 22 (5), ,387-391.

Hightower, Christy; Sih, Julie & Tilghman, Adam. (1998, January). Recommendations for benchmarking web site usage among academic libraries. College and Research Libraries. 59 (1), 61-79.

John Minter Associates.

Provides a range of data on academic libraries, some for a fee.

Kaczor, S. A., & Jacobson, T. E. (1996). Bibliographic instruction for the Internet: Implications of an end-user survey. Research Strategies, 14(4), 214­23.

Kania, Antoinette M. (1988). Performance measures for academic libraries: A twenty year retrospective. Available: ERIC: ED293540.

Guide to methodologies developed over the past 20 years for assessing a library's effectiveness, organized into: (1) measures of access, use, and users; (2) measures of collection evaluation; (3) measures of reference services.

Kantor, Paul B. & Saracevic, Tefko. (1999). Quantitative study of the value of research libraries: A foundation for the evaluation of digital libraries. Proceedings of the ASIS Annual Meeting, 36, 407-419.

Kantor, Paul B. (1976). The library as an information utility in the university context: Evolution and measurement of service. Journal of the American Society for Information Science, 27 (2), 100-112.

Kyrillidou, Martha. (1998, April). An overview of performance measures in higher education and libraries. ARL: A bimonthly newsletter of research library issues and actions. Number 197.

Leach, Karen and Smallen, David. (1998). What do information technology support services really cost? Cause/Effect, 21 (2), 38-45.

Library Research Service. (1998, September). Academic library statistics on the web.

Indicates State Libraries that publish their annual academic library surveys on the web.

Lindauer, Bonnie Gratch. (1998). Compilation of core information literacy competency/outcomes for undergraduates. College & Research Libraries News, 59, 350.

Lindauer, Bonnie Gratch. (1998, November). Defining and measuring the library's impact on campuswide outcomes. College & Research Libraries, 59 (6), 546-563.

Uses accreditation and Association of College and Research Libraries (ACRL) sectional standards/criteria, higher education outcomes-assessment research findings, and recent performance-effectiveness studies to identify institutional outcomes to which academic libraries contribute.

Linke, R.D. (1992). Some factors for application of performance indicators in higher education. Higher Education Management, 4 , 194-208.

Littlejohn, Nancy, et al. (1994). Assessment design for academic libraries [at Central Missouri State University library]: Measuring patron and employee satisfaction with services and operations. Available: ERIC: ED373782.

Luther, Judy. (2000, October). A white paper on electronic journal usage statistics. Washington, DC: Council on Library and Information Resources.

Lynch, Mary Jo. (2000). Academic Library Statistics: New players change the scene. Chicago: American Library Association, Office for Research and Statistics.

Maguire, Carmel & Willard, Patricia. (1989, December). Performance measures for libraries: statistical, organizational, and cosmetic. Australian Academic and Research Libraries, 20, 262-273.

Mandel, Carol A.; Summerfield, Mary C. & Kantor, Paul. (1997). Online books at Columbia: Measurement and early results on use, satisfaction, and effect. Available: ERIC: ED414930.

Maxstadt, John M. (1988, February). A new approach to reference statistics at Louisiana State University. College & Research Libraries News, 2, 85-86.

McClure, Charles R. (1986, July). A view from the trenches: Costing and performance measures for academic library public services. College & Research Libraries, 47 4, 323-336.

McClure, Charles R. et al. (1991). A new strategic direction for the AAHSLD annual statistics: Planning, service roles, performance measures, and management information systems for academic health science libraries: Final report for phase I. Available: ERIC: ED348994.

McDonald, Joseph A. & Micikas, Lynda Basney. (1994). Academic libraries: The dimensions of their effectiveness. New Directions in Information Management, Number 32. Westport, CT: Greenwood Press.

McLean, Neil &Wilde, Clare. (1991, September). Evaluating library performance: The search for relevance. Australian Academic & Research Libraries, 22 (3), 198-210.

(1996). Measuring quality: International guidelines for performance measurement in academic libraries (IFLA Publication, v. 76). New Providence, NJ: Bowker-Saur.

Meyer, Richard W. (1995, May). Focusing library vision on educational outcomes. College & Research Libraries News, no. 5, 335-337.

Michalko, Jim. (1993). Higher education, the production function, and the library. Journal of Library Administration, 19 (4), 11-22.

Montgomery, C.H. & Sparks, J. (2000). Framework for assessing the impact of an electronic journal collection on library costs and staffing patterns.

Morgan, Steve. (1995). How well are we doing? Common themes and possible solutions in academic libraries. Available: ERIC ED405871.

Morgan, Steve.(1995). Performance assessment in academic libraries. London: Mansell.

Morgan, Steve. (1993). Performance assessment in higher education libraries. Library management, 14 (5), 35-42.

Murphy, Marcy. (1990). Evaluating library public service. Journal of Library Administration, 12 (1) 63-90.

National Center for Education Statistics (NCES). Academic library statistics overview and Academic library surveys . See also ALA. NCES academic library survey.

Includes: Academic library survey (1988, 1990, 1992, 1994, 1996, 1998) and Coverage evaluation of the academic library survey. (2000, January 5).

NCES. (2001, July). Academic Libraries: 1998 (based in IPEDS data).

NCES. Integrated Postsecondary Education Data System (IPEDS).

Integrated Postsecondary Education Data System (IPEDS) is the core postsecondary education data collection program for NCES, is a system of surveys designed to collect data from all primary providers of postsecondary education.

From Lynch (above), NCES "has been publishing statistics about academic libraries for over a century. Until recently, the academic library survey (ALS) has been part of a set of surveys, known collectively as the Integrated Postsecondary Education Data Systems (IPEDS). Since 1988, the academic library survey has been conducted biennially with results published on paper about four years later. In the mid-1990s, NCES began posting a preliminary file on the web about 18 months after data collection."

National Center for Public Policy and Higher Education. Measuring up 2000: The state-by-state report card for higher education.

Nitecki, Danuta. (1996, May). Changing the concept and measure of service quality in academic libraries. Journal of Academic Librarianship, 22 (3), 181-190 .

Niyonsenga, Theophile & Bizimana, Bernard. (1996, Summer). Measures of library use and user satisfaction with academic library services [at the National University of Rwanda (Africa)]. Library & Information Science Research, 18 (3), 225-240.

Peebles, Christopher S. (1997, June 16-17). Cost, quality and value: Assessing the networked information value chain at Indiana University. Beyond the beginning: The global digital library: An international conference Organised by UKOLN. London.

Poll, Roswitha & Boekhorst, Peter te. (1996). Measuring quality: International guidelines for performance measurement in academic libraries (IFLA Publication 76 0344-6891). Munich, K.G. Saur.

Powell, Ronald R. (1992, July-September). Impact assessment of university libraries: A Consideration of issues and research methodologies. Library and Information Science Research, 14 (3), 245-257.

Reviews research on impact assessment and methodologies for academic libraries.

Pritchard, S.M. (1996). Determining quality in academic libraries. Library Trends, 44, 572-594.

Ralli, Tony. (1987, March). Performance measures for academic libraries. Australian Academic and Research Libraries, 18, 1-9.

Robertson, Margaret & Trahn, Isabella. (1997, June). Benchmarking academic libraries: An Australian [at the Queensland University of Technology library ] case study. Australian Academic & Research Libraries, 28 (2), 126-141.

Russell, Carrie. (1998, Summer). Using performance measurement to evaluate teams and organizational effectiveness. Library Administration and Management, 12 (3), 159-165.

Describes the Performance Effectiveness Management System (PEMS) of the University of Arizona Library.

Rzasa, Philip V. & Baker, Norman R. (1972). Measures of effectiveness for a university library. Journal of the American Society for Information Science, 23 (4), 248-253.

Shapiro, Beth J. (1991, Winter). Access and performance measures in research libraries in the 1990's. Journal of Library Administration, 15 (3-4), 49-66.

Sheppard, Margaret. (1990, March). Some thoughts concerning a structural framework for performance indicators. Australian Academic and Research Libraries, 21 (1), 44-47.

Shim, Wonsik & Kantor, Paul B. (1999). Evaluation of digital libraries: A DEA approach. Proceedings of the ASIS Annual Meeting, 36, 605-615.

Uses data envelopment analysis (DEA) to evaluate ARL libraries.

Shonrock, Diana D. (Ed.). (1996). Evaluating library instruction: Sample questions, forms, and strategies for practical use. Available: ERIC: ED390423.

University of Illinois Library at Urbana-Champaign. Online Catalog Advisory Committee (OCAC) Measurement and Evaluation Subcommittee. (1993). The Effect of expanded electronic access to periodical literature on library users, collections and operations. Final report. Available: ERIC: ED360987.

Van House, Nancy A.; Weil, Beth T.; and McClure, Charles R. (1990). Measuring academic library performance: A practical approach. Chicago: American Library Association. ISBN 0-8389-0529-3.

Willemse, John. (1995). The Impact of Performance Measurement on Library and Information Services: A Decade of Experience [at the University of South Africa (Unisa) library]. Available: ERIC: ED405864.

Wittenberg, Kate (2000, December 15). Electronic publishing: A 'whether' report. Chronicle of Higher Education, XLVII (16), B24.

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