[Guides] [General Interest] [Discussion Lists on Digital Reference] [Academic Library] [AOL Instant Messenger-based] [Ask an Expert sites] [Chat-based] [E-mail-based] [Form-based] [Government] [Public Library] [Software & Technologies Supporting Digital Reference] [Statistics]
Guides
Francoeur, Stephen. Digital reference. Teaching Librarian.
McKiernan, Gerry. LiveRef(sm): A registry of real-time digital reference services. Iowa State University Library.
"..a categorized listing of libraries that offer real-time Library reference or information services using chat software, live interactive communications utilities, call center management software, customer interaction management software, Web contact center software, bulletin board services, interactive customer assistance system, or related Internet technologies."
Sloan, Bernie. (2000, November 7). Digital reference services: A bibliography and (2001). Supplement.
Wasik, Joann M. (1999, March). Building and maintaining digital reference services. ERIC Digiest.
Wasik, Joann M. (Compiler). (1999 to present). Digital reference resources. Return to Digital Reference Table of Contents.
General Interest
Broughton, Kelly. (2001, April). Our experiment in online, real-time reference. Computers in Libraries 21 (4).
Cargill, J. S. (1992). Electronic reference desk: Reference service in an electronic world. Library Administration & Management, 6 (2), 82-85.
Janes, Joseph. (2002). Digital reference: Reference librarians' Experiences and attitudes. Journal of the American Society for Information Science and Technology (JASIST) 53 (7), 549-566.
Kawakami, Alice K. (2002, Spring). Delivering digital reference. Library Journal, 28-29.
Lagace, Nettie & McClennen, Michael. (1998, February). Questions and quirks: Managing an Internet-based distributed reference service. Computers in Libraries 18 (2), 24-27.
Lankes, R. David; Collins, John W. & Kasowitz, Abby S. (Eds,). (2000). Digital reference service in the new milennium: Planning, management, and evaluation. NY: Neal-Schuman. Library of Congress. (2001, January 12). Proceedings of the building the virtual reference desk in a 24/7 world conference.
Library of Congress. Collaborative digital reference service (CDRS).
Library of Congress. (1998, June 30). Reference services in a digital age.
Lipow, A. G. (1997). Thinking out loud: Who will give reference service in the digital environment? Reference & User Services Quarterly, 37 (2), 125-129.
Murfin, Marjorie E. & Gugelchuk, Gary. (1987). Development and testing of a reference transaction assessment instrument (RTAI). College and Research Libraries, 48, 314-338.
Roysdon, Christine M. & Elliott, Laura Lee. (1988). Electronic integration of library services through a campuswide network. RQ 28 (1), 82-83.
Sloan, Bernie.(1998, Summer). Service perspectives for the digital library remote reference services. Library Trends 47 (1), 117-143.
Still, J. & Campbell, F. (1993). Librarian in a box: the use of electronic mail for reference. Reference Services Review, 21 (1), 15-18.
Tibbo, Helen R. (1995, Summer). Interviewing techniques for remote reference: Electronic versus traditional environments. American Archivist, 58 (3), 294-310.
Virtual Reference Desk. Facets of quality for digital reference services.
Weissman, Sara K. E-ref characteristics. Morris County [NJ] Library.
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Discussion Lists on Digital Reference
DigRef Listserv.
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Academic & Research Library Digital Reference
McKiernan, Gerry. LiveRef(sm): A registry of real-time digital reference services: Academic and research. Iowa State University Library.
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AOL Instant Messenger-based
SUNY College of Agriculture and Technology Library at Morrisville [NY]. Talk to a librarian .
E-mail Reference
Abels, Eileen G. (1996, Spring). The e-mail reference interview. RQ 35 (3), 345-358.
Bonham, Miriam. (1987, October). Library services through electronic mail. College and Research Libraries News 48 (9), 537-538.
Bristow, Ann. (1992, November). Academic reference service over electronic mail. College and Research Libraries News 53 (10), 631-633.
Bristow, Ann & Buechley, Mary. (1995, July/August).Academic reference service over e-mail: An update. College and Research Libraries News 56 (7), 459-462.
Buck, Carolyn. Electronic mail reference services.
Bushallow-Wilbur, Lara, DeVinney, Gemma & Whitcomb, Fritz. (1996, Spring). Electronic mail reference service: A study. RQ 35 (3), 359-371.
Fishman, Diane L. (1998, Spring). Managing the virtual reference desk: How to plan an effective reference e-mail system. Medical Reference Services Quarterly 17 (1), 1-10.
Hull, Theodore J. & Adams, Margaret O. (1995). Electronic communications for reference services: A case study. Government Information Quarterly 12 (3), 297-308.
Jensen, Ann & Sih, Julie. (1995, September/October). Using e-mail and the Internet to teach users at their desktops. Online 19 (5), 82-86.
Olson, Renée. (1994, October). Stumped reference librarians find help on the Internet. American Libraries 25 (9), 830-831.
Robinson, Kara & Kovacs, Diane. (1993, January). Libref-L: Sharing reference expertise over the academic networks. Wilson Library Bulletin 67 (5), 47-50.
San Francisco Public Library. Ask Us a Question!
Schilling-Eccles, Katherine & Harzbecker, Joseph J. Jr. (1998, winter). The use of electronic mail at the reference desk: Impact of a computer-mediated communication technology on librarian-client interactions. Medical Reference Services Quarterly 17 (4), 17-27.
Schneider, Karen. My patron wrote me a letter: The joy of e-mail reference. American Libraries.
Sloan, Bernie. E-mail reference sites.
90+ electronic mail reference sites maintained by individual libraries.
Staley, Laura. (1998, Summer). E-mail reference: Experiences at City University. PNLA Quarterly 62 (4), 20-21.
Still, Julie & Campbell, Frank. (1993, Spring). Librarian in a box: The use of electronic mail for reference. Reference Services Review 21 (1), 15-18.
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Chat
Auburn University Libraries. E-Gateway. InfoChat.
Bowling Green State University. Reference Services. Jerome Library Reference and Information Desk. Chat with a librarian.
Broward Community College. Central Campus. University/College Library. Ask a reference librarian. Chat and message room.
Suffolk County Cooperative Library System. Sunday night live.
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Form-based
Clearwater [FL] Public Library. Ready reference question.
Internet Public Library. Ask a question.
Redwood City [CA] Public Library. Ask a reference librarian.
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Government Digital Reference
McKiernan, Gerry. LiveRef(sm): A registry of real-time digital reference services: Academic and research. Iowa State University Library.
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Public Library Digital Reference
McKiernan, Gerry. LiveRef(sm): A registry of real-time digital reference services: Academic and research. Iowa State University Library.
Morris County [NJ] Public Library. How Can We Help?
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Software & Technologies Supporting Digital Reference
McKiernan, Gerry. LiveRef(sm): A registry of real-time digital reference services: Real-time digital reference technologies. Iowa State University Library.
Rubin, Jeff. Virtual Reference Desk: Incubator.
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